Overview
Trotman Auto Group (TAG) started in the 1970s as a single dealership in Langley, British Columbia. Today, it’s a leading Canadian auto group with 12+ locations representing multiple OEM brands including Langley Chrysler, Abbotsford Chrysler, Abbotsford Hyundai, and more. Behind this growth is a strategic IT foundation built with Raxxos Technology Inc.
Since 2008, TAG has partnered with Raxxos to deliver scalable IT infrastructure and responsive support—enabling seamless acquisitions, unified operations, and uninterrupted growth. From one mid-sized dealership to a region-wide network of 300+ employees, TAG continues to expand without letting technology hold them back.
Challenge
TAG needed to scale fast—but without compromise. Each new dealership demanded quick integration, zero downtime, and full coverage across all facilities, including outdoor lots. With high expectations for availability, mobility, and industry-specific support, TAG needed a technology partner who could keep pace with their ambition.
Solution
To meet the demands of TAG’s rapid expansion, Raxxos built a scalable IT infrastructure tailored to the automotive retail environment. Every new dealership acquisition was seamlessly integrated into TAG’s network, with full systems operational from day one. Raxxos deployed a unified VoIP system that connected all locations, allowing teams to transfer calls and access resources on the move—crucial for managers and staff working across multiple sites.
Major system upgrades, including overnight server migrations, were executed outside business hours to avoid any impact on daily operations. The team ensured 100% wireless connectivity throughout all dealership spaces, including vehicle lots, enabling uninterrupted sales activity anywhere on the property. As TAG’s workforce grew, Raxxos expanded its support operations, delivering rapid remote and on-site assistance to over 300 users.
Strategically based in Cloverdale, Surrey, Raxxos could respond quickly to any location across the Lower Mainland, reducing downtime and supporting both planned maintenance and urgent issues. Their in-depth knowledge of dealership-specific platforms like PBS Systems allowed for immediate resolution of industry-critical issues. From onboarding new employees for instant productivity to secure offboarding processes, Raxxos delivered a comprehensive, responsive, and automotive-aware IT solution.
Results
With Raxxos managing the technology foundation, Trotman Auto Group grew from a single dealership to a network of more than twelve across British Columbia. Each step of the journey—from acquisition to operation—was powered by IT systems that scaled in lockstep with the business. TAG’s 300+ users operated with unified access and communication, enabling them to function as one cohesive enterprise.
Technology transitions were executed without disruption, keeping operations smooth during even the most complex upgrades. Over seventeen years, the partnership between TAG and Raxxos has remained strong, evolving alongside TAG’s vision and growth. With a dependable IT infrastructure and support model in place, TAG has been free to focus on what matters most—expanding their footprint and delivering exceptional customer experiences across every dealership.
